If you would like to return your items for any reason you may do so for store credit within 14 days of when your order was received. All items are non-refundable unless damaged or defective. To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and send you an email with your store credit.
All of our items are printed to order meaning we do not keep an inventory, because of this we cannot offer an outright exchange. If you would like a different size or color, you may be eligible to return your item for store credit. To do so, send us an email at firstname.lastname@example.org with subject line: “Requesting an exchange” In the email body please tell us your order number and the reason for the request along with the picture of your purchase with original packaging and we will offer you an exchange. You must do this within 14 days of receipt of your item.
To cancel an order, you must let us know within 6 hours of when the order was placed. We will do our best to cancel any orders after this period but once production begins we can no longer cancel the order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
To return your product, you should mail your product to: PO Box 20 New Brighton Australia 2483. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.